At RiseUpBiz, we take immense pride in providing professional and legal consultancy services to a diverse range of businesses. Our commitment to excellence and client satisfaction is at the heart of everything we do. Here, we outline our refund and cancellation policy to ensure transparency and clarity in our client relationships.
- Refund Policy
1.1 Eligibility for Refunds
Our refund policy applies in the following situations:
Unsatisfactory Service: If you are not satisfied with the quality of our consultancy service or believe that we have not fulfilled our commitments as agreed upon, you may be eligible for a refund for the unused portion of your contract.
Service Discontinuation: In cases where we are unable to continue providing the service for any reason, we will issue a refund for the unused portion of your contract.
1.2 Refund Procedure
To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team via email riseupbizsolutions@gmail.com or phone 6398863258 to initiate the refund request.
Provide Details: Clearly explain the reasons for your refund request and provide any relevant documentation or evidence.
Evaluation: We will evaluate your request and respond within 10 business days.
Refund Processing: If your request is approved, we will process the refund using the original payment method. Refunds may take up to 15 business days to reflect in your account.
- Cancellation Policy
2.1 Service Cancellation
If you wish to cancel our consultancy services, please adhere to the following guidelines:
Advance Notice: Notify us of your intent to cancel at least 30 days before the next billing cycle or agreed-upon termination date.
Written Request: Submit a written cancellation request via email riseupbizsolutions@gmail.com or phone 6398863258.
Outstanding Payments: Ensure that all outstanding payments are settled before the cancellation takes effect.
2.2 Cancellation Consequences
Upon cancellation:
- We will cease providing further consultancy services.
- Any outstanding fees or payments will be due and must be settled promptly.
- Access to any service-specific resources, documentation, or materials provided during the consultancy will be terminated.
- Client Communication
Open and transparent communication is essential. We encourage clients to maintain ongoing communication with our team to address any concerns or issues promptly. If you encounter challenges or are dissatisfied with our services, please contact us immediately to discuss possible solutions or remedies.
- Exceptions
While we strive to provide high-quality services, there may be specific cases or unique circumstances that require individualized consideration. In such instances, our team will work closely with you to reach a mutually satisfactory resolution.
Contact Us:
If you have any questions regarding the processing or usage of the information you provided or our Company’s Privacy Policy, or if you have any other inquiries, you can email us at (riseupbizsolutions@gmail.com)
Grievance Officer:
In accordance with the Information Technology Act 2000 and the rules established thereunder, the name and contact details of the Grievance Officer are provided below:
Name: RiseUpBiz Solutions
E-mail Id: riseupbizsolutions@gmail.com